IT support & managed services · Munich & Bavaria

IT support that answers. Remote and on-site.

From printers to Microsoft 365 administration: ITTGO is the reliable IT contact for private clients, freelancers and small businesses — organized via the ITTGO ticket system.

ITTGO Ticket System Live

#1042 · Printer not printingSolved

#1043 · Set up Outlook accountIn progress

#1044 · Office Wi-FiNew

#1045 · New workstation setupPlanned

Requests submitted in a structured way, handled transparently.

Services

What our IT support covers.

Four areas, one contact — from a quick remote fix to ongoing care for your entire tech setup.

Support levels & availability

1st, 2nd and 3rd level support
Remote support across Germany
On-site support in Munich & Bavaria by appointment
Requests via ticket, email or phone (depending on plan)
Prioritized handling in Premium and Business Pro

Workplace & Microsoft 365

Network & security

Contracts & ongoing care

ITTGO ticket system

Requests that never get lost.

Clients with an IT support plan submit requests via ticket or email — with an overview of open requests, history and status. You always know what is happening.

ITTGO Ticket System Live

#1042 · Printer not printingSolved

#1043 · Set up Outlook accountIn progress

#1044 · Office Wi-FiNew

#1045 · New workstation setupPlanned

Requests submitted in a structured way, handled transparently.

Plans

Four clear support plans.

Monthly plans with included support hours — unused hours expire at the end of the month, which keeps the plans fairly priced. All prices according to § 19 UStG.

IT Support Basic

€149 / month

1 support hour · remote · ticket system · extra hour €75

IT Support Premium

€499 / month

5 support hours · remote & on-site · prioritized tickets · extra hour €85

IT Support Business Pro

€899 / month

10 support hours · M365 administration · dedicated contact · extra hour €95

IT Support Business Flex

€249 base fee

€65 per hour · billed in 15-minute increments · for occasional needs

FAQ

Frequently asked questions.

How fast do I get help?

Requests via the ticket system are handled in a structured way and prioritized depending on your plan. Premium and Business Pro clients receive prioritized handling.

Do you come to our office?

Yes, on-site support is available in Munich and Bavaria by appointment — included in the Premium and Business Pro plans.

Do you support Microsoft 365?

Yes, from basic help to setup and migration up to ongoing administration in the Business Pro plan.

What happens to unused support hours?

Included support hours apply per calendar month. Unused hours expire at the end of the month — this keeps the plans fairly priced.

Do you also help private clients?

Yes, ITTGO also supports private individuals — for example with PCs, email, printers and Wi-Fi. The Basic plan is a good starting point.

Free consultation

Looking for a reliable IT partner?

Tell us briefly where your technology is causing friction — we will get back to you with a clear assessment.